The new way of working, digitalization and a growing awareness of sustainability are also changing the requirements for contemporary facility management services: On the one hand, the importance of efficient facility management in companies (also in commercial terms) is growing; on the other hand, facility management service providers are also required to be more responsive to the needs of their users. Long story short: the relationship between users and service providers has changed.

According to recent surveys of major facility management service providers, forward-looking and intelligent facility management is the key to the ailing property industry, solving the challenges ahead in an economical and sustainable way.

Germany is considered the largest facility management market in Europe with a turnover of more than $77 billion in 2020. The UK facilities management market was valued at £47.2 billion in 2020, and it is expected to reach £52.2 ($72) billion by 2026. These markets are particularly characterized by developments such as individual workplace concepts or active space management. This increases the demand for various facility management services. These services, for example, benefit from higher ESG standards and rising operating and maintenance costs, as companies have to invest more in their buildings. While hybrid working and DE&I will also remain at the forefront, there will be important discussions about what matters when everything matters. The challenge is to find a solution that not only meets all the (new) requirements, but also remains affordable in times of economic downturn.

Despite the difficult economic situation, neither the size nor the demand of this market should be underestimated. Because both demonstrate the need to take the facility management market into the future and to develop the nature of facility management services at an operational, legal and commercial level.